Customer Service Executive

2 days ago


Bandar Utama, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

**Requirements**:

- Fresh graduates are welcome to apply.
- Able to speak in English, Bahasa Malaysia and Mandarin
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation.
- Knowledge in Samsung products will be an added advantage.
- Applicants must be willing to work on rotational shift, weekend and Public Holiday.
- Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

**Benefits**:

- Employee Shares Option Scheme (ESOS)
- KPI Rewards
- EPF, SOCSO& EIS
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Medical Claim
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review
- Twice per year

**Job Type**: Permanent

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
- Mandarin (preferred)

Work Location: In person



  • Bandar Utama, Malaysia Versa Asia Sdn. Bhd. Full time

    **The Role & Responsibilities**: We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team. **Responsibilities**: Be familiar and up to date on Versa’s products to service customers on: -...

  • Customer Service

    2 days ago


    Bandar Utama, Malaysia Bjak Full time

    About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, **Bjak.my**, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Bandar Utama, Malaysia SNS Network Full time

    Responsibility - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution - Performing inspections, preparing reports, manage warranty claim, etc to ensure...


  • Bandar Utama, Malaysia Upscale Sdn Bhd Full time

    Position: Customer Support Executive Based on rotational 3 shifts : 7am to 4pm / 3pm to 12am & 10am to 7pm **Responsibilities**: - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate...


  • Bandar Utama, Malaysia Bjak Full time

    **Position Overview**: We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence. As a Customer Service Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective...


  • Bandar Utama, Malaysia Bjak Full time

    **Position Overview**: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries...


  • Bandar Utama, Malaysia EPS Ventures Sdn Bhd Full time

    **Fresh Grad is encouraged to apply!!!** **Client Company**: Non banking institution **Location**:Bandar Utama (Reachable by public transport) **Working hour**: Mon-Fri **Remunerations**:Up to Rm2,800 (include fixed allowances) **Job Scope**: ▪Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s...


  • Bandar Utama, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Bandar Utama, Malaysia Upscale Sdn Bhd Full time

    RESPONSIBILITIES **Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.** Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes. **To perform telesales for all Insurance Product (Auto & Credit Life)** To...


  • Bandar Utama, Selangor, Malaysia MOL Logistics (Malaysia) Sdn Bhd Full time 30,000 - 60,000 per year

    Customer Interaction:Serve as the primary point of contact for customers regarding their Export and import shipments.Respond promptly to customer inquiries via phone, email, or in-person.Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.Provide courteous and professional service to all enquiries and...