Customer Service Executive(Hybrid Mode)
7 days ago
**Key Responsibilities**:
**Issue Resolution**: Resolve customer complaints and issues efficiently and courteously, providing appropriate solutions and alternatives within the time limits.
**Product Knowledge**: Maintain a comprehensive understanding of company products and services to provide accurate information and support to customers.
**Order Processing**: Assist customers with placing orders, processing returns, and tracking shipments.
**Documentation**: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
**Feedback Handling**: Collect and analyze customer feedback to identify areas for improvement and share insights with the relevant departments.
**Cross-Functional Collaboration**: Work closely with other departments, such as Sales, Marketing, and Technical Support, to ensure a seamless customer experience.
**Performance Metrics**: Meet personal/team qualitative and quantitative targets, including call handling time, customer satisfaction scores, and response times.
**Continuous Improvement**: Participate in training and development programs to improve product knowledge, service skills, and professional growth.
**Requirement**
- Min qualification Diploma / Degree
- At least 1 to 2 years of working experience in Customer Service
- **Working Hours : 6.30 am to 3.30 pm**:
- **Working mode : Hybrid(3 days onsite & 2 days WFH)**:
- **Location : Bangsar South**:
- **Immediate Hiring **
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM4,500.00 per month
Application Question(s):
- Are you okay to work in Bangsar South?
- Will you be able to work from 6:30 am to 3:30 pm daily?
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
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