Customer Experience Associate

1 week ago


Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**-MANDARIN SPEAKER-**
- **Location: Jalan Ampang, KL**_
- **1-Year Contract (Top Insurance Company)**_
- **Open to Fresh Graduates | Immediate Intake**_
- Engaging and interacting with customers
- Offering the right solutions
- Delivering on our service promises

**Key Responsibilities**
- Provide product and service info via face-to-face interactions
- Promote and educate customers on Self-Serve Facilities
- Resolve product/service issues end-to-end
- Handle escalations and recommend solutions
- Participate in projects and training sessions
- Support other branches when needed

**Requirements**:

- Bachelor’s degree (fresh grads welcome)
- Passion for customer service
- Strong communication skills (verbal & written)
- Team player with a pleasant and adaptive attitude
- Able to handle customers and agents at all levels
- Strong decision-making and analytical skills

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,800.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- How soon can you join?
- What is your expected salary?

Work Location: In person



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