Customer Experience Associate

2 weeks ago

Kuala Lumpur, Malaysia World Mode Malaysia Full time

**Location**:The Gardens & Pavilion Bukit Bintang, Kuala Lumpur

**Basic Salary**:RM2,000 - RM2,500 (or above, based on experience)

**Job Introduction**:
We’re hiring a **Customer Experience Associate** (official title: _Beauty Host_) for an international beauty brand Be the face of the boutique — not just selling, but creating a warm, polished, and unforgettable journey for every customer.

**Job Requirement**:

- Background in customer service or hospitality (hotel, airline, or related industries preferred).
- Excellent communication and interpersonal skills with a polished, professional image.
- Passion for beauty, skincare, and delivering exceptional customer experiences.
- Team-oriented with a positive attitude and sense of responsibility.
- Willingness to learn and grow through structured training programs.
- Introduce and effectively promote all Boutique activities (marketing plans, loyalty scheme, events, workshops, promotions) to new & existing clients.

**Responsibilities**:

- Welcome and engage customers with warmth, professionalism, and personalized service.
- Create a refined hosting experience by guiding customers through products and stories.
- Participate in training programs to maintain consistent service and presentation standards.
- Ensure the store environment is inviting, well-presented, and customer friendly.
- Collaborate with the team to achieve customer satisfaction and overall store performance.
- Achieve given sales target and expectations.
- Take part in housekeeping routines and follow operational procedures consistently.
- Perform accurate sales transactions and sales collections.
- Calculate and submit self-commission Report to Retail Manager timely and accurately.
- Communicate with Retail Manager to build sales and teamwork.
- Take responsibility to minimize stock loss and maximize boutique’s security.
- Ensure merchandising is attractive, up-to-date and consistent with marketing plans.
- Monitor stock’s batch code consistently and update Retail Manager before expiry dates.
- Assist on store recycling program - Big Little Things (BLT)
- **From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan**_

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Application Question(s):

- What is your expected salary?
- How long is your notice period?

**Experience**:

- Customer service: 1 year (required)
- Hospitality: 1 year (required)
- Customer satisfaction: 1 year (required)
- Personal grooming: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

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