Customer Experience Associate

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia City World Trading Full time 24,000 - 36,000 per year

Position: Customer Experience Associate (Inbound)

Working Location: Kuala Lumpur (Walking Distance to Train Station)

Working Hours: 5 Days a Week (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)

Reporting Date: December 2025

Job Descriptions:

  • Handle incoming customer calls and provide accurate information regarding products and services.
  • Identify customer needs, clarify concerns, research issues thoroughly, and deliver effective solutions or alternatives.
  • Ensure data accuracy by verifying and maintaining detailed records of all customer interactions.
  • Build strong, long-term customer relationships by delivering exceptional service and going the extra mile.

Job Requirements:

  • Fresh Graduates (Diploma/Degree) are encouraged to apply.
  • Minimum 1-year of contact centre experience is preferred.
  • Excellent command of English and Bahasa Malaysia both spoken and written.
  • Ability to handle high call volumes in a fast-paced environment.
  • Comfortable working under pressure and managing stressful situations professionally.
  • Candidate must be able to attend the interview immediately.
  • Fully vaccinated with Covid-19 Vaccination.

Only shortlisted applicants will be notified.

Job Types: Full-time, Contract

Contract length: 6 months

Pay: RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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