Customer Service Associate
5 days ago
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issues related to the company's products
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Good English communication skills.
- You are required to work on rotational shifts. Will be given 1 day off a week.
- Working experience in the service industry will be an added advantage for this position.
- iSTAR - System for Appraisal & Rewards - The STAR training is to help employees to identify their weaknesses and to develop future leaders for the company.
- English Training - Employer provides English training to employees who would like to improve their communication & business writing skills.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claim.
**Salary**
Basic Salary: RM 1900-RM 2100
KPI ALLOWANCE: UP TO RM400
NIGHT SHIFT ALLOWANCE: UP TO RM300
**Job Types**: Full-time, Contract
LOCATION: BANDAR MEDINI ISKANDAR, NUSAJAYA. JOHOR.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM1,900.00 - RM2,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
Application Question(s):
- Do you have a notice period to be served? How long will it be?
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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