Customer Service

Position: Executive, Customer ExperienceLocation: Bandar UtamaOverview:This role focuses on providing excellent customer service through inbound & outbound calls, handling customer inquiries, and promoting financial and insurance products. You'll also support administrative tasks and contribute to improving overall customer satisfaction.Key Points:Manage...

Managing the customer service department and ensuring that all employees are performing their duties effectively. - Providing leadership to the customer service team by setting a good example for other employees. - Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. - Overseeing the...

**The Role & Responsibilities**: We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team. **Responsibilities**: Be familiar and up to date on Versa’s products to service customers on: -...

**Responsibilities**: - Attend outbound & inbound calls. - Provide good services to meet customer's expectation and handle complaints. - Perform telesales to promote product. **Job Requirements**: - **Fresh Graduate are welcome to apply**. - Min SPM, Diploma and Degree in any field. - Min 1 year Customer Service experience will be an advantage. **Job...

**Responsibilities**: - Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet. - Responsible for daily operational tasks for the Company to ensure smooth running of daily operation. - To efficiently handle inbound and outbound customer call inquiries as well as...

**Responsibilities**: - Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet. - Responsible for daily operational tasks for the Company to ensure smooth running of daily operation. - To efficiently handle inbound and outbound customer call inquiries as well as...

**Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication,...

**Requirements**: - At least 2 - 3 years of working experience in Third Party Administration (TPA)/Insurance Industry and Hospitality Industry - Willingness to work late/on shift as or when required - Able to communicate well in both English & Bahasa Malaysia - Posses own transport **Responsibilities**: - Assess the Admission/Discharge case accordance to...

**Job Scope**: - Respond to online platform, calls, SMS etc - Salesforce CRM System and maintain database - Appointment scheduling - Follow up with patients **Requirements**: - At least a Diploma - At least 2 Year(s) of working experience in the related field - Must be able to **READ & TYPE in MANDARIN, ENGLISH & BM** as the position - needs to deal with...

As a Service Crew member, you will be responsible for providing exceptional customer service, ensuring smooth restaurant operations, and supporting the team to deliver a high standard of service. You will be the face of Serai Group and an essential part of creating a positive dining experience for our customers. **Key Responsibilities**: - Greet and assist...