Customer Service Executive

1 week ago

Damansara, Malaysia My US Pizza Sdn Bhd Full time

**Key Responsibilities**:

- Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
- Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
- Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
- Comply with all company procedures and policies including Code of Conduct, EH&S.
- Identify potential customer needs / opportunities to grow business by providing high human touch.
- Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.
- Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.
- Work with and support our customer service team to maintain and support customer expectations.
- Responsible for maintaining and updating customer information.

**Qualifications**:

- High school diploma or equivalent.
- Excellent command of languages

Pay: RM2,800.00 - RM3,500.00 per month

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Weekend jobs

Application Question(s):

- What is your current salary?
- What is your expected salary?
- How long is your notice period?
- This is a shift-based role, are you able to work weekend including Public Holiday?

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