Customer Service Representative

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Position**: Customer Service Representative **Location**:Ara Damansara, Petaling Jaya **Basic Salary**:RM2000 (Gross up to RM3000) **Benefits**: - KPI allowance - up to RM300 - Night shift allowance - up to RM400 - Overtime (OT)**: - EPF / SOCSO provided - Training provided (up to 1-month) - Nearby with Public Transport **Working Days**: 5 days, 2...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products - Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for...

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesHandle inbound calls, live chats, and email support for Australia/New Zealand customer enquiries, complaints, feedback, and product-related issues.Provide clear, accurate information and...

Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field - Call centre experience is not a ‘must’ but would be a distinct advantage. **Required Interpersonal Skills**: -...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Job description**: **Customer Support**:Answering customer inquiries, resolving issues, and providing product or service information. Assisting customers with order placement, returns, refunds, or exchanges. Addressing complaints or concerns in a professional and empathetic manner. **Product/Service Knowledge**:Maintaining a deep understanding of the...

Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy...

Location: Ara Damansara, Selangor. Base Salary: RM 3000 - RM 3500 Department - Inbound Working Hours - Rotational Shift Start Date - Immediate Joiners Aug/Sept Headcounts - 56 Fresher or Minimum 1 year of Customer Service experience is required **Responsibilities**: - Handling all inbound calls and live chat pertaining to customer general enquiries,...