Customer Service Representative

3 days ago

Damansara Selangor, Malaysia Startek Full time 30,000 - 60,000 per year

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Handle inbound calls, live chats, and email support for Australia/New Zealand customer enquiries, complaints, feedback, and product-related issues.
  • Provide clear, accurate information and exceed
    Australia/New Zealand
    customer expectations with every interaction.
  • Collaborate with your team to achieve shared goals and deliver outstanding service.
  • Guide customers with step‑by‑step instructions to resolve issues quickly.
  • Redirect calls to specialized departments when advanced solutions are required.

Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • A
    Degree-level qualification
    (required for Employment Pass application) or
    High School Certificate
    (7 years of related working experience in Customer Service field).

The Perks:

1.     
Employment Pass (EP)
provided, plus assistance with Dependent Pass applications.

2.     
Relocation support
: one-way air ticket to Malaysia, airport pickup, and 2 weeks hotel accommodation upon arrival.

3.     Dedicated expatriate management team to help you settle in comfortably.

4.     Career growth opportunities into supervisory and support roles.

5.     Assistance in finding affordable accommodation within walking distance of the office.

6.     Convenient location: Ara Damansara LRT station nearby, plus company shuttle van service.

7.     Easy access to Subang Airport, shopping malls, gyms, cinemas, hospitals, clinics, and restaurants.

8.     Comprehensive
medical insurance
(extended to spouse/children in Malaysia) plus dental coverage for employees.

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