Customer Service Representative
1 week ago
**JOB DESCRIPTION**:Customer Service Representative (CFA Mandarin)
**DUTIES & RESPONSIBILITIES**:
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines.
- To attend required training to continually learn knowledge of practices, procedures policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.
- To meet agreed objectives enabling the corporate objectives to be achieved.
- Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.
**KNOWLEDGE, SKILLS & ABILITIES REQUIRED**:
- Experience in Customer Service environment
- Excellent written and spoken English and Mandarin
- Ability to empathize and remain professional during all interactions
**Job Types**: Full-time, Permanent
Pay: RM3,200.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Day shift
- On call
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- Mandarin (required)
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