Customer Service/sales

4 days ago

Damansara, Malaysia Biovet Pro Max Full time

**Job description**:
**Customer Support**:Answering customer inquiries, resolving issues, and providing product or service information.
Assisting customers with order placement, returns, refunds, or exchanges.
Addressing complaints or concerns in a professional and empathetic manner.

**Product/Service Knowledge**:Maintaining a deep understanding of the company's products or services to effectively communicate their benefits and features to customers.

**Telemarketing**:Initiating outbound calls to potential customers to promote products or services.
Identifying sales opportunities during conversations and offering upsells or cross-sells.
Following a script or sales pitch, while adapting to the customer's needs and objections.

**Lead Generation**:Identifying and qualifying potential leads or prospects for the sales team.
Collecting contact information and other relevant data to build a customer database.

**Data Entry**:Accurately documenting customer interactions, including call notes, orders, and customer details in the company's CRM (Customer Relationship Management) system.

**Follow-Up**:Following up with customers to ensure their needs have been met and addressing any additional questions or concerns.
Conducting post-sales surveys or feedback requests to gauge customer satisfaction.

**Sales Tracking and Reporting**:Keeping records of sales metrics, such as call volumes, conversion rates, and revenue generated.
Preparing and submitting regular reports to management regarding telemarketing and customer service activities.

**Compliance**:Ensuring compliance with telemarketing and customer protection regulations, such as the Telephone Consumer Protection Act (TCPA) and Do-Not-Call lists.

**Time Management**:Effectively managing call volume and handling customer inquiries efficiently while meeting sales goals.

**Professionalism**:Representing the company in a professional and courteous manner, maintaining a positive and helpful attitude during customer interactions.

**Training and Development**:Participating in ongoing training programs to stay updated on product knowledge, sales techniques, and customer service best practices.

**Team Collaboration**:Collaborating with colleagues, including sales teams, to align efforts and share insights about customer needs and preferences.

**Requirements**:

- **At least 1 year**of working experience in a customer service.
- Solid communication and interpersonal skills.
- Plan and implement sales strategy.
- Responsible for implementing sales targets and commission will be pay.
- Able to work under pressure and work in extra hours to deliver the backup if shortfall in performance
- Report and update sales performance to the Department Head.
- **Fresh graduate / Intern are welcome to apply.**:

- **Working at Kota Damansara, Selangor**

**Job Types**: Full-time, Internship, Fresh graduate

Pay: RM1,700.00 - RM1,900.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Damansara: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa (preferred)

Work Location: In person

  • Sales Assistant

    2 weeks ago

    Damansara, Malaysia KUEMUE TECHNOLOGY SDN. BHD. Full time

    **Job Title**: Sales Assistant / Customer Service **Company**: KUEMUE TECHNOLOGY SDN. BHD. **Location**: Kota Damansara, Selangor (On-site) **Job Type**: Full-Time **About Us** KueMue is a product innovation company based in Malaysia. We began by creating **Bakineer**, a compact food-tech gadget designed to simplify baking for small food businesses —...

  • Customer Service Executive

    1 week ago

    Damansara, Malaysia Armstrong Technology Sdn Bhd Full time

    Armstrong Technology Sdn Bhd Location: Sungai Buloh / Kota Damansara (Selangor) **⭐Fresh Graduate (Degree)** are welcome to apply. **We are looking for a dynamic and creative person to join our team.** Job Summary - Support sales team with order processing, documentation, customer service, reporting, and coordination to ensure operational...

  • Customer Service Executive

    1 week ago

    Damansara, Malaysia My US Pizza Sdn Bhd Full time

    **Key Responsibilities**: - Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements. - Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional...

  • Customer Service Assistant

    3 days ago

    Damansara, Malaysia BloomThis Flora Sdn Bhd Full time

    **Summary**: BloomThis is looking for a Customer Service Assistant (Retail) to provide excellent customer service and meet sales quotas for our business. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. **Key Responsibilities**: - Serves customers by helping them select...

  • Customer Service

    3 days ago

    Damansara, Malaysia Ekop Suria Sdn Bhd Full time

    Jawatan: Customer Service Gaji basic: RM1700-RM2000 (bergantung pd pengalaman & tidak termasuk komisen) Syarat kemasukan: - Umur 22-35 - Min SPM - Sepenuh masa - Blh berkomunikasi dgn baik & terima arahan Faedah: - Waktu Bekerja : 9.20am - 5.50Pm - Tiada pengalaman? Syarikat menyediakan latihan/sokongan dr Manager & para senior berpengalaman - Komisen...

  • Customer Service

    3 days ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Customer Service ( January Intake )** **Tenure: 6 months** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify information, and offer suitable product / solution...

  • Customer Service Executive

    3 days ago

    Damansara, Malaysia My CU Retail Sdn Bhd Full time

    **Job Summary**: We are looking for a proactive and customer-oriented individual to manage customer communications across various platforms, ensuring timely and professional responses. This role also supports marketing operations and administrative tasks while helping compile reports and coordinate feedback with internal teams. **Responsibilities**: -...

  • Customer Service Executive

    1 week ago

    Damansara, Malaysia Brandt Business Services Sdn Bhd Full time

    Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers regarding products and services professionally and courteously.Providing cold sales call to promote new promotionsProviding accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of...

  • Customer Service

    6 days ago

    Ara Damansara, Malaysia WIKICAREER SDN BHD Full time

    Support customers by providing information, solving problems, and handling complaints. They are often the first point of contact for customers, and their responsibilities include: - **Resolving issues**: Identifying the cause of a problem, selecting a solution, and following up to ensure the issue is resolved - **Building relationships**: Establishing trust...

  • Customer Service Officer

    6 days ago

    Ara Damansara, Malaysia Printlab Marketing Sdn Bhd Full time

    Customer Service Officer Ara Damansara Overview: We are seeking a proactive motivated salesperson to develop new business. Responsibilities include establish and maintain profitable relationships with customers on behalf of the company, actively prospect for new accounts and maximize sales potential with existing customers. Primary Responsibilities: 1....