Customer Service Assistant

2 weeks ago

Damansara, Malaysia BloomThis Flora Sdn Bhd Full time

**Summary**:
BloomThis is looking for a Customer Service Assistant (Retail) to provide excellent customer service and meet sales quotas for our business.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

**Key Responsibilities**:

- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Perform general cleaning duties to ensure the outlet is tidy and well organised
- Responsible to control costs and upkeep the image of the retail shop
- Other duties and responsibilities assigned by the Manager

**Desired Skills, Experience & Requirements**:

- No prior experience in floristry is necessary although intermediate experience is preferred.
- Positive working attitude with a teamwork spirit
- Customer service-oriented and sales driven
- Basic understanding of sales principles and customer service practices
- Strong interpersonal and communication skills
- Must be able to work on a rotational shift basis which includes Public Holidays and weekends
- Minimum SPM holder and above

**Details**:

- Full-time

**Work Location**:

- BloomThis retail shop(s)

**Attractive Remuneration**:

- Competitive basic salary
- Sales incentive
- EPF & SOCSO
- Medical benefits & insurance
- Staff discounts
- Company activities

Pay: RM1,800.00 - RM2,000.00 per month

Ability to commute/relocate:

- Damansara: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

Work Location: In person

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