Air Import Customer Service Executive

1 week ago

Sepang, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Opportunity
- Oversee and monitor air import operations, ensuring seamless services and achievement of operational KPIs.
- Manage daily air freight shipments, customs clearance, and trucking using CW1/Sealnet system.
- Coordinate with team members, vendors, and customers to ensure smooth import shipment transactions.
- Handle payment requests, costing, billing, and ensure timely customer payments.
- Maintain accurate document filing, adhering to company policies and import procedures.
- Ensure regulatory compliance, including DP screening, and assist with other management assignments.

What you’ll succeed
- Strong understanding of product, market, and basic airfreight operations; familiar with Incoterms.
- Proficient in Microsoft Office, CW1, and Customs Declaration Systems (RA/Sealnet/Cargo Declare; strong presentation abilities.
- Excellent communication skills; ability to build relationships with vendors, customers, and colleagues; effective team player.
- DG certification and Forklift license preferred, advanced English language skills.
- 1-2 years of related experience, ideally in freight forwarding.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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