Customer Service Representative

3 days ago

Semenyih, Malaysia Car Medic Sdn Bhd Full time

**Job Purpose**:
To provide front-line support to customers who wish to deregister and dispose of their vehicles. This role ensures smooth coordination between customers, towing service providers, internal teams, and the JPJ eDereg system.

**Job Duties**:

- Assist and guide vehicle owners throughout the deregistration and vehicle disposal process.
- Liaise with towing companies to coordinate timely vehicle collection.
- Enter and maintain accurate vehicle and customer information in the company’s digital system.
- Arrange schedules for on-site technicians to inspect or document vehicles when needed.
- Operate the JPJ eDereg system to process and complete vehicle deregistrations in compliance with government requirements.
- Ensure all documentation is properly filed and updated for audit and compliance purposes.

**Working Conditions**:

- Based at Car Medic’s office in Bandar Teknologi Kajang
- Standard working hours: Monday to Saturday (some flexibility may be required)
- Indoor office environment with occasional coordination with field technicians
- Use of computers, online systems (e.g., JPJ eDereg), and company CRM
- May involve handling multiple customer cases and coordination tasks simultaneously

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Semenyih: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to communicate in English and Malay fluently?
- What is your WPM ?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Bahasa (required)

**Location**:

- Semenyih (preferred)

Work Location: In person

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