Customer Service

5 days ago

Semenyih, Selangor, Malaysia Ba Li Kitchen Cabinet Full time

Work Hours: 9-5PM Mon-Fri & 2 Saturdays/month (alternating saturdays)

About us

We are professional, agile and supportive.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Casual work attire
  • Safe work environment
  • On-the-job training
  • Relaxed atmosphere

Position Overview: We are seeking a highly motivated and organized Customer Service Representative to join our team. The ideal candidate will have a decent experience in communicating with people. This position is part of the Marketing Department of Ba Li Kitchen Cabinet, where the core task is to help connect the customer to salesperson. You will work along with 2 other Customer Service Representative.

Key Responsibilities:

  • The primary goal is to attend to all incoming inquiries promptly, whether through WhatsApp, social media, website forms, or calls, and to guide every prospect toward booking an appointment with our sales team
  • Update salesperson schedules in Google Sheets
  • Follow up on previous inquiries.
  • Calling customer if needed.

Qualifications:

  • High school diploma or equivalent.
  • Proficiency in Google Sheets, WhatsApp Web is a plus.
  • Previous customer relations experience is a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaboratively within a team.
  • Problem-solving mindset with a proactive approach to tasks.
  • High level of integrity and reliability in handling confidential information.
  • Previous administrative or office experience is advantageous.

Interested candidate can call directly to

Job Type: Full-time

Pay: RM1, RM2,600.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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