Manager, Service Department

5 days ago


Semenyih, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

Job Responsibilities

  • Manage an authorized Toyota dealership service centre, overseeing both customer service and vehicle servicing/repair operations.
  • Develop and execute strategies to achieve monthly sales, unit, and quality targets.
  • Collaborate with HR to hire, train, motivate, and monitor aftersales department staff.
  • Track department performance using reports, surveys, and productivity metrics; monitor technicians' output and payroll.
  • Coordinate parts availability with the parts PIC and ensure timely orders.
  • Facilitate technical training and send staff to appropriate courses as needed.
  • Ensure accurate documentation and compliance with company procedures.
  • Promote teamwork within the aftersales department and across other departments.
  • Attend monthly operations meetings and maintain high service quality per company SOP.
  • Conduct periodic spot checks on completed jobs for quality assurance.
  • Maintain clean and safe work areas, including customer waiting areas.
  • Greet customers promptly, provide accurate cost and time estimates, and handle complaints per Toyota guidelines.
  • Uphold a professional appearance and perform ad-hoc projects assigned by management.

Job Requirements

  • Certification in the automotive industry or relevant qualifications.
  • Strong customer focus with excellent interpersonal and communication skills.
  • Proven leadership with experience managing and leading aftersales teams.
  • Minimum 5 years' automotive industry experience, including 2 years in managerial roles supervising subordinates.
  • Good command of Bahasa Malaysia and English; Mandarin/Cantonese is a plus.
  • Solid understanding of vehicle technologies, specifications, and automotive regulations.
  • Willing to work in Semenyih.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Application Question(s):

  • What is your expected salary?

Experience:

  • managerial: 1 year (Preferred)


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