Service Advisor, Body
5 days ago
Job Responsibilities
- Deliver exceptional customer service to maintain and grow the Body & Paint business.
- Handle customer inquiries regarding motor claims, repair costs, factory warranties, and related matters.
- Assess vehicle damage and prepare accurate repair estimates for insurance and cash-paying customers.
- Provide transparent cost estimates and keep customers informed on repair progress.
- Conduct professional service delivery, explaining jobs, charges, and following up post-repair.
- Liaise and negotiate with insurance companies; process invoices and supplementary claims as needed.
- Coordinate with Parts Assistant on parts availability and repair lead times for accurate delivery schedules.
- Advise customers on completed work, charges, and collection timelines.
- Upsell relevant car accessories and value-added services.
- Achieve targeted Body & Paint sales, job intake, and customer satisfaction goals.
- Participate in ad-hoc projects and ensure all reports and paperwork comply with management instructions.
Requirements
- Minimum SKM Level II / Diploma in Engineering (Mechanical/Automotive) or related field.
- Prior experience in the automotive industry, including motor insurance claims.
- Strong communication and interpersonal skills with a customer-first approach.
- Proficient in English and Bahasa Malaysia; Mandarin is an advantage.
- Valid Class D / B2 driving license.
- Patient, empathetic, organized, and solutions-oriented.
- Computer literate with efficient documentation and reporting skills.
- Willing to learn, adapt, and work in a fast-paced environment.
- Willing to relocate and work at Semenyih/Beranang.
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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