Service Advisor, Body

5 days ago


Semenyih, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

Job Responsibilities

  • Deliver exceptional customer service to maintain and grow the Body & Paint business.
  • Handle customer inquiries regarding motor claims, repair costs, factory warranties, and related matters.
  • Assess vehicle damage and prepare accurate repair estimates for insurance and cash-paying customers.
  • Provide transparent cost estimates and keep customers informed on repair progress.
  • Conduct professional service delivery, explaining jobs, charges, and following up post-repair.
  • Liaise and negotiate with insurance companies; process invoices and supplementary claims as needed.
  • Coordinate with Parts Assistant on parts availability and repair lead times for accurate delivery schedules.
  • Advise customers on completed work, charges, and collection timelines.
  • Upsell relevant car accessories and value-added services.
  • Achieve targeted Body & Paint sales, job intake, and customer satisfaction goals.
  • Participate in ad-hoc projects and ensure all reports and paperwork comply with management instructions.

Requirements

  • Minimum SKM Level II / Diploma in Engineering (Mechanical/Automotive) or related field.
  • Prior experience in the automotive industry, including motor insurance claims.
  • Strong communication and interpersonal skills with a customer-first approach.
  • Proficient in English and Bahasa Malaysia; Mandarin is an advantage.
  • Valid Class D / B2 driving license.
  • Patient, empathetic, organized, and solutions-oriented.
  • Computer literate with efficient documentation and reporting skills.
  • Willing to learn, adapt, and work in a fast-paced environment.
  • Willing to relocate and work at Semenyih/Beranang.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person


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