Customer Service Executive

7 days ago


Senai, Malaysia Printpack (M) Sdn. Bhd. Full time

Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
- Process customer orders efficiently and accurately by provide the customer confirmation notifications.
- Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
- Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
- Provide customer service by staying on top of outstanding orders and shipments status.
- Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
- Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
- Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
- Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
- Handle the product sample order and demo unit request (as required).

**Job requirement**
- College diploma or above.
- 3 years of related work experience, but fresh graduate with good qualification will also be considered.
- Solid PC and Microsoft Office skills.
- Fast learner, a good team player with strong sense of self initiative with pro-active attitude.
- Proactive, independent, well-organized.
- Able to prioritize, excellent in follow through and attention to detail.
- Good command of English.

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Mandarin (preferred)
- English (preferred)



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