Shipping Executive cum Customer Service

2 days ago


Senai, Malaysia MClean Plastic Engineering Sdn Bhd Full time 58,800 - 84,000 per year

Job Summary

The Shipping Executive cum Customer Service is responsible for managing shipping operations, coordinating logistics activities, and providing excellent customer support. The role requires strong knowledge of LMW license, Custom Declarations, SST (Sales & Service Tax) application, import/export documentation, and communication with customers, agents, and authorities.

Key Responsibilities

Shipping & Logistics

  • Prepare, verify, and process Custom Declaration forms for import and export shipments.
  • Handle LMW license, SST application and documentation in accordance with government regulations.
  • Coordinate shipping schedules, trucking, freight arrangements, and delivery timelines.
  • Ensure all shipping documents are accurate, including invoices, packing lists, permits, and declarations.
  • Liaise with customs officers, freight forwarders, transporters, and warehouse teams.
  • Monitor shipment status and provide timely updates to clients and internal departments.
  • Ensure compliance with local and international logistics regulations.

Customer Service

  • Respond to customer inquiries promptly and professionally.
  • Handle order processing, delivery arrangements, and after-sales support.
  • Resolve customer issues related to shipping, delays, documentation, or product returns.
  • Maintain customer records and ensure accurate data entry.
  • Build and maintain good relationships with customers and business partners.

Skills & Qualifications

  • 3–5 years of working experience in shipping, logistics, or customer service (required).
  • Strong knowledge of Custom Declarations, LMW license, Import/Export regulations, and SST application.
  • Familiar with shipping documentation and logistics procedures.
  • Good communication and interpersonal skills.
  • Computer-literate with MS Office and Autocount software.
  • Ability to work independently, handle pressure, and meet deadlines.
  • Strong problem-solving and time-management skills.

Job Types: Full-time, Permanent

Pay: RM4, RM4,700.00 per month

Experience:

  • Shipping Executive cum Customer Service: 3 years (Preferred)

Language:

  • Bahasa (Preferred)
  • English (Preferred)

Work Location: In person



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