marketing cum customer service
2 weeks ago
A Marketing Cum Customer Service key role is to plan, execute, and manage marketing activities while ensuring excellent customer service for hostel tenants and prospects. This position plays a key role in promoting the hostel's brand, maintaining high occupancy rates, and ensuring positive customer experiences through effective communication, marketing initiatives, and service coordination.
Job Description :
- Develop and implement sales and marketing strategies to promote hostel & foreign worker.
- Monitor market trends and customer preferences to adjust marketing strategies accordingly.
- Collaborate with the creative team to produce promotional content (photos, videos, etc.).
- Handle inquiries, follow-ups, and customer engagement through digital channels.
- Present in an appealing and professional manner, highlighting features and benefits.
- Respond to inquiries and comments on social media platforms.
- Manage our E-commerce platform/account.
- Handle incoming calls, messages, and emails from customers efficiently and courteously.
- Record and follow up on customer inquiries to ensure resolution and satisfaction.
- Receive and resolve customer complaints in a timely and professional manner.
- Prepare reports on customer service activities, feedback, and issues.
Job Requirement :
- Minimum 2–5 years of experience
- Good communication skills in English and Bahasa Malaysia. Able to speak in Mandarin will be an added advantage.
- Good communication with good interpersonal skills.
- Strong background in revenue-focused marketing & Sales.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Work Location: In person
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