Siamese Speaker Content Moderator

3 days ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

**Responsibilities**:

- Moderate content to ensure that accurate and precise decision is applied in the online space in compliance with the client’s policies and guidelines
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Reviewing user-generated content and editorial-generated content including but not limited to text, images, audio, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Identifying improvement opportunities and solutions to problems
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Ensure on meeting daily KPIs
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools
- Maintain a high degree of confidentiality while meeting strict deadlines

**Requirements**:
1. Fluent in Thai (read, speak and write) & understand Thailand culture
2. Eligible for Thai spouse visa & Local Malaysian who can speak Thai
3. Minimum diploma or degree
4. Preferred minimum 3 months experience in content moderation
5. Willing to work in 24*7 rotational shift
6. Strong attention to details
7. Comfortable to working in explicit & sensitive content
8. Preferred immediately starter or 1 month notice period

**Salary**: Up to RM4,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Language**:

- Thai (required)


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