Customer Onboarding Specialist

4 days ago

Shah Alam, Malaysia Hatio Sea Sdn Bhd Full time

As a Customer Success Onboarding Specialist at Hatio, you will play a crucial role in ensuring our new customers have a seamless and successful onboarding experience. You will work closely with customers to understand their needs, guide them through the onboarding process, and set them up for long-term success with our products and services.

**Key Responsibilities**:

- **Onboarding Management**:

- Lead the onboarding process for new customers, ensuring they are set up correctly and efficiently.
- Conduct onboarding sessions, providing training and support on our products and services.
- Customize onboarding plans to fit the unique needs and goals of each customer.
- **Customer Relationship Building**:

- Establish strong relationships with new customers, acting as their main point of contact during the onboarding phase.
- Communicate regularly with customers to ensure they are satisfied and address any concerns or questions they may have.
- **Customer Support**:

- Provide proactive support to new customers, troubleshooting issues and offering solutions promptly.
- Collaborate with the Customer Support team to ensure a smooth transition from onboarding to ongoing support.
- **Documentation and Feedback**:

- Maintain detailed records of customer interactions, onboarding progress, and feedback.
- Gather and analyze customer feedback to continuously improve the onboarding process.
- **Collaboration and Improvement**:

- Work closely with the Sales, Product, and Customer Success teams to ensure alignment and a consistent customer experience.
- Identify opportunities for process improvements and contribute to the development of best practices for onboarding.

**Skills and Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field.
- Proven experience in customer success, onboarding, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer support.

**Desired Attributes**:

- Empathetic and customer-focused, with a passion for helping others succeed.
- Detail-oriented and organized, with the ability to manage complex onboarding processes.
- Team player with a collaborative mindset, willing to work cross-functionally to achieve goals.

**What We Offer**:

- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- The chance to make a meaningful impact on the success of our customers and the growth of Hatio.

Pay: RM4,000.00 - RM8,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Retention bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Bahasa (preferred)

License/Certification:

- Mandarin (preferred)

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