Sales Operations Specialist

2 days ago

Wangsa Maju, Malaysia Balance Solution Sdn Bhd Full time

You will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our services not limited to live chats, ticketing, actionable items, and support help desk notions for all brokers.

**Responsibilities**:

- Interacts with customers via live chats to provide support and information on the services on products related CRM
- Ensures that appropriate actions are taken to resolve customer problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Escalating issues/complaints to the managers
- High empathy to assist clients in resolving issues or providing guidance required by the clients
- Follow up with customers to ensure their technical issues are resolved
- Analyze and report any technical malfunction
- Gather customer feedback and share it with Operations, Marketing and Account Managers
- Provide the best customer experience to the clients
- Shift rotation for 24/7 live support
- Performs other related duties as assigned

**Job Requirements**
- Fresh Graduates are welcome for this position
- Malaysian citizen
- Good communication in English
- Good interpersonal skills
- High integrity and strong work ethics
- Passionate about the role and the business
- Willing to work hard and smart to ensure smooth operations
- Computer proficiency and the ability to accurately enter data and generate reports
- Negotiation and social problem-solving skills
- Ability to work in a high-stress environment and multitask
- Critical thinking and always finding ways to improvise the process
- Strong problem-solving skills and ability to think out of the box
- Highly committed and able to work with mínimal supervision
- Ability to work independently and collaboratively in a team environment

**Job Types**: Full-time, Permanent

Pay: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Yearly bonus

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