Service Advisor

2 days ago

Nilai, Malaysia Global Amity Nilai Sdn Bhd Full time

**Job Functions**
- Establish and maintain a professional working relationship with the customer and earn their respect and loyalty
- To ensure that customers are always offered a refreshment
- To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor underutilized on any given day
- To always check if the vehicle in question has any outstanding field actions/service actions and if so communicate with the technical team and parts team to ensure they are ready to attend to the matter upon its arrival
- To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired and returned to the customer COME BACK JOB
- To communicate bookings pipeline with the Service Manager and Job and Warranty Administrator
- To communicate bookings with the parts department to allow them to do ‘parts pre picking’ for all bookings
- To remind customers a day before their booking to reduce No Show Rate
- To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests
- Inspecting the vehicle and utilizing Honda Global Amity processes and completing all documents as required
- To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions
- Communicate with the technical staff to understand the technical issue/diagnosis and recommend corrective actions
- Communicate the recommended course of action with the customer in terms that they can understand
- Give a detailed and itemized repair estimation/quotation itemize and an estimated time required to complete the recommended repair
- To obtain a signature for the approval on the RO, Vehicle Checklist and give the customer the Vehicle Collection Slip Number before proceeding with the repair.
- Communicate with the technical team to monitor progress to ensure the job is completed on time and returned to the customer when promised
- If additional time is required to complete to communicate the customer and keep them updated with any developments or issues
- To make sure the vehicle is NEVER returned to the customer before the appropriate Quality checking has been done (either the Service Manager or alternative technical staff approved by the Service Manager)
- To make sure the vehicle is ALWAYS returned clean and to carefully check cleanliness before returning
- To make sure that full payment is received PRIOR to returning the vehicle to the customer (the only exception being customers with approved accounts or with the approval of the Branch Manager/SISMA Auto Director)
- To handle accident/insurance claims and minimize the administrative burden for the customer
- To up-sell customers, accessories/products, or other value-added services
- To involve the Branch Manager as necessary on problematic cases (customers/vehicles)
- To handle telephone inquiries and assist customers as required
- To carry out customer follow-up (telephone call) after 3 days from the date of repair.
**Job Requirements**
- Minimum a Diploma in Automotive with CGPA: 2.80 and above
- Possess basic reading and writing skills in English & Malay
- Possess basic computer skills
- Possess a valid class D driving license

**Job Types**: Full-time, Contract

**Salary**: From RM1,780.00 per month

**Benefits**:

- Flexible schedule
Schedule:

- Day shift
Supplemental Pay:

- Overtime pay

  • Sales Advisor

    1 week ago

    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    **Dealer**: Proton LHM One Stop Car Service Centre (M) Sdn. Bhd., Nilai, Negeri Sembilan An authorised 4S dealership. We're looking for an enthusiastic and driven individual to join us as a Proton Sales Advisor. In this role, you'll promote and sell Proton vehicles, deliver exceptional customer service, and meet sales goals. **Responsibilities**: -...

  • Sales Advisor

    1 week ago

    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    **Dealer**: Proton LHM One Stop Car Service Centre (M) Sdn. Bhd., Nilai, Negeri Sembilan An authorised 4S dealership. We're looking for an enthusiastic and driven individual to join us as a Proton Sales Advisor. In this role, you'll promote and sell Proton vehicles, deliver exceptional customer service, and meet sales goals. **Responsibilities**: -...

  • Service Advisor

    7 days ago

    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    **Responsibilities**: - Schedules service appointments. - Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work. - Issuing Repair Order and recommend appropriate solutions. - Prepare estimation cost of repair works and explain to customers regarding the work...

  • Sales Advisor

    2 weeks ago

    Nilai, Malaysia LHM AUTO SDN. BHD. Full time

    **Dealer**: LHM Auto Sdn. Bhd. An authorised 4S dealership - Mazda, Kia, Xpeng. We're looking for an enthusiastic and driven individual to join us as Sales Advisor. In this role, you'll promote and sell Mazda, Kia, and Xpeng vehicles, deliver exceptional customer service, and meet sales goals. **Responsibilities**: - Engage with customers, understand...

  • Service Advisor

    37 minutes ago

    Kampung Baharu Nilai, Negeri Sembilan, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD ( PROTON E-MAS) Full time

    Responsibilities:Schedules service appointments.Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work.Issuing Repair Order and recommend appropriate solutions.Prepare estimation cost of repair works and explain to customers regarding the work done and cost of...

  • Part Time Sales Advisor

    1 week ago

    Nilai, Malaysia H&M Group Full time

    A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment...

  • Beauty Advisor

    6 days ago

    Nilai, Malaysia Euphoria Cosmetics Malaysia Full time

    Job Vacancy: Beauty Advisor Location: Aeon Mall Nilai, Bandar Baru Nilai & Mitsui Outet Park **About the Role** We are looking for enthusiastic and passionate Beauty Consultants to join our dynamic team immediately. If you have a flair for beauty and cosmetics, love interacting with people, and have a knack for providing exceptional customer service, this...

  • Receptionist / Customer Service Executive

    1 week ago

    Nilai, Malaysia Global Amity Sdn Bhd Full time

    Job Descriptions: - To set appointment booking (inbound/outbound, AWPS, Honda Touch, Walk-in inquiry and hunting data) - To crosscheck tomorrow appointment - To assist Customer Relations Executive during rotation schedule - To assist the customer to the Service Advisor counter - To maintain the cleanliness of reception and waiting area Job Requirements: -...

  • Parts & Warranty Specialist

    1 week ago

    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    We are currently seeking a **Parts & Warranty Specialist**to join our dynamic team at LHM One Stop Car Service Centre (M) Sdn. Bhd., Nilai. This role plays a key part in maintaining compliance with internal processes and manufacturer standards. **Responsibilities**: - Handles the issuance and delivery of parts to technicians and service advisors according...

  • Service Advisor

    7 days ago

    Nilai, Malaysia Global Amity Nilai Sdn Bhd Full time

    **Job Functions** - Establish and maintain a professional working relationship with the customer and earn their respect and loyalty - To ensure that customers are always offered a refreshment - To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor underutilized on any given day - To always...