Service Manager
6 hours ago
**Position: Service Manager (E-MAS Division)**
**Job Scope / Responsibilities**:
Daily Operations Management:
- Oversee daily operations of the E-MAS service center, including vehicle intake, service scheduling, and timely job completion.
- Ensure smooth workflow in the workshop and meet productivity and efficiency targets.
**Customer Service**:
- Handle customer complaints and feedback in a professional and timely manner.
- Ensure high levels of customer satisfaction through transparent, friendly, and efficient service.
- Provide post-sales support for EV customers.
**Staff Management**:
- Lead, supervise, and motivate the team of service advisors, technicians, foremen, and operational staff.
- Conduct regular training to improve staff knowledge on EVs and new automotive technologies.
- Perform regular performance reviews and reporting for service staff.
**Compliance with Standards & Policies**:
- Ensure all service work complies with OEM standards, company SOPs, and safety regulations.
- Maintain cleanliness and safety within the service center, especially in accordance with EV safety requirements.
- Inventory & Spare Parts Management:
- Monitor stock levels and ensure availability of parts and consumables.
- Liaise with suppliers and HQ for procurement and inventory forecasting.
**Business Development**:
- Drive revenue growth through service packages, upselling parts and additional services.
- Prepare monthly performance reports (revenue, CSI, WIP, efficiency, productivity).
**Electric Vehicle (EV) Expertise**:
- Ensure all staff are trained and certified in EV handling, safety, and maintenance.
- Stay updated with the latest EV systems, including battery diagnostics, charging systems, and electric drivetrains.
**Working Day**: Monday - Saturday (8.30am - 5pm)
**Requirement**:
- A strong understanding of automotive technology and the automotive industry.
- Excellent customer service, interpersonal, communication skills and able to interact with customers, mechanics and all levels in the organization.
- Self initiative at work, attention to detail, responsible, hardworking and responsive.
- Eager to delve into the intricacies of automotive systems and technologies.
Pay: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Professional development
Work Location: In person
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