Customer Service Executive
2 weeks ago
**Position: Customer Service Executive (Fluent in Traditional Mandarin, Cantonese & English)**
**Location: Johor Bahru**
**Project: E-Hailing & Deliveries Service (Hong Kong Market)**
**Date of Joining: 9th December 2024**
**Headcount: 10**
**Nationality: Malaysian ONLY**
**Key Responsibilities**:
- **Provide exceptional customer service and ensure accurate, clear information is provided to exceed customer expectations.**:
- **Work collaboratively within a team to achieve KPIs and meet service level agreements (SLAs).**:
- **Demonstrate proficiency in computer typing and multitasking in a fast-paced environment.**:
- **Maintain strong computer literacy and ensure efficient handling of various tasks.**
**Required Qualifications**:
- **Minimum 18 years old.**:
- **Completed SPM, UEC, or IGCSE certificates.**:
- **Fluent in Traditional Mandarin, Cantonese and English (both spoken and written).**
**Working Hours**:
- **Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.**:
- **Working Days: 5.5 / 6 days per week.**
**Compensation and Benefits**:
- **Basic Salary: RM 3200**:
- **Night Shift Allowance: RM 300**:
- **KPI Bonus: RM 400**:
- **Overtime: Paid if required**
**Leave Entitlement**:
- **Annual Leave: 12 Days**:
- **Medical Leave: 14 Days**:
- **Additional leave details will be provided during the onboarding process.**
**Training**:
- **Comprehensive training will be provided.**
**Attractions**:
- **Accommodation: 1 month accommodation provided for outstation employees *Upon request, with a 6-month service bond (ONLY for JB).**
**Shuttle Bus Service**:
- **Free shuttle bus service is available for employees residing in the following areas**:
- **Tampoi**:
- **Skudai**:
- **Taman U**:
- **Bukit Indah**:
- **Gelang Patah**:
- **City Square**:
- **Larkin**:
- **Mutiara Rini**
Pay: RM3,200.00 per month
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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