Global Service Desk Analyst

Who we are?At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our...

Company description: Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's...

**Key Responsibilities**: - Serve as the primary contact for receiving phone calls and support tickets from employees regarding their IT problems and inquiries. - Provide 1st and 2nd level IT support to diagnose and resolve software and hardware issues, including Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, and mobile...

**Job Description**: The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** -...

**The Helpdesk Representative will**: - Identify, research and resolve technical problems - Document, track and monitor problems to ensure timely resolutions for customer - Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training...

**Job Summary**: We are seeking a highly skilled and motivated Security Analyst to join our dynamic team. In this role, you will play a crucial part in ensuring the security and integrity of client organizations’ IT systems and data. You will provide proactive and reactive security services, including monitoring and managing security alerts, conducting...

**Job Details**: - Full Time - SHAH ALAM - TECHNOLOGY - DIPLOMA OR BACHELOR'S DEGREE IN IT, BUSINESS ADMINISTRATION, OR RELATED FIELD **About the role?**: Join our team as a Process Analyst to ensure compliance and optimize our processes. **Key Responsibilities**: Perform regular audits of service desk and IT support tickets to verify compliance with SLA...

Company DescriptionPKNS FM IntegratedRole DescriptionThis is a full-time on-site role for an IT Help Desk position located in Shah Alam. The IT Help Desk staff will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and...

Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...

Job Summary:The QC Analyst will be responsible for performing routine and non-routine quality control activities, including testing, validation, and monitoring of ETO (Ethylene Oxide) sterilization processes.Job Responsibilities:Develop, execute, and document validation protocols (IQ, OQ, PQ) for sterilization processes.Review, analyse, and interpret test...