Human Resources Customer Relation
2 hours ago
**1. Human Resources Functions**:
- **Employee Records**: Update staff records, including annual leave, medical leave, and other relevant documentation.
- **Attendance and Overtime**: Verify staff attendance for overtime, production, maintenance incentives, and allowances.
- **EPF, SOCSO, and Insurance**: Register and update staff records for EPF, SOCSO, and insurance.
- **Medical Facilities**: Liaise with panel clinics regarding staff medical facilities.
- **Claims**: Prepare insurance claims and SOCSO claims for staff.
- **Office Supplies**: Source, purchase, and maintain office stationery and equipment.
- **Uniforms and Safety Equipment**: Issue staff uniforms and safety equipment as required.
- **Reports**: Prepare and present monthly meeting reports on HR activities and staff issues.
- **Payroll**: Prepare payment vouchers, payment invoices, and monthly payroll for staff.
- **Employee Engagement**: Assist in organizing team-building activities and staff welfare programs.
- **Compliance**: Ensure adherence to all labor laws, HR policies, and company regulations.
**2. Customer Service Functions**:
- Coordinate with internal departments to ensure smooth communication and resolution of customer issues.
- Maintain customer interaction records and follow up on unresolved cases.
- Analyze customer feedback for service improvement.
**Key Performance Indicators (KPIs)**:
- Accuracy and timeliness in updating staff records and verifying attendance and incentives.
- Efficiency in payroll and claims preparation.
- Customer satisfaction through timely responses and issue resolutions.
- Effective coordination with clinics, suppliers, and other external parties.
- Contribution to smooth office operations and reporting processes.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,600.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Commission pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Human Resources: 3 years (preferred)
**Language**:
- Bahasa (preferred)
Application Deadline: 10/30/2024
Expected Start Date: 10/15/2024
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