Customer-success-manager

1 week ago

Petaling, Malaysia Gamuda Land Full time

**Responsibilities**:
As a Customer Success Manager, your responsibilities would include and not be limited to,
- Craft a seamless and unified digital and physical customer experience
- Identify our customers’ needs and work with the internal team (e.g., Sales, Marketing, Finance) and external vendors to support developments that meets their needs
- Identify trends and react accordingly, and prioritise potential high impact improvements
- Ideate UX improvements to improve customer experience dealing with us
- Establish processes and identify metrics to measure digital touchpoints performance
- Identify gaps and opportunities in the organization and propose innovative solutions.
- Conduct requirements analysis & bring customers’ needs to life.
- Perform User Acceptance Tests (UAT) to ensure our digital touchpoints meet our customers’ needs
- Evaluate and resolve technical feasibility, design optimization and production issues.
- Manage and groom a young team

Requirement:

- Bachelor’s degree in Business / Commerce, Management information Services, Information Science, Software Engineering, Computer Science. Engineering or equivalent experience.
- 5+ years of working experience in Customer Experience (CX), User Experience (UX) or Product Management
- Strong communication skills in English
- Solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences
- Has a strong digital and web vocabulary and can speak confidently about web platform or mobile app, how designs will function and how designed will be implemented
- Foster strong working relationships with stakeholders to achieve project goals and team objectives.
- Knowledge in A/B Testing is a plus

Benefits

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