Customer Success Intern

2 weeks ago

Petaling Jaya, Malaysia NielsenIQ Full time

Company Description
Be a part of something big. With 40,000+ employees in over 100 countries, Nielsen IQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Job Description**
About the Job**

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Consumer Intelligence team, responsible for delighting clients around Asia through delivering e-commerce solutions end-to-end services
**Key Responsibilities**

Analytics and Insights
- Develop strong relationships with current clients / new clients with a plan to elevate NielsenIQ e-commerce experience by delivering quality actionable and quantifiable insights

Customer Service
- Working closely with the internal cross-functional teams e.g. product leadership, data science and operation teams to transform customer experience
- Consulting clients to optimize use of NielsenIQ e-commerce solutions via regular training and demo sessions

**Qualifications**:

Knowledge of the Consumer Packaged Goods (CPG), e-commerce industry, research techniques and methodologies would be an advantage
- Excellent analytical, communication, presentation and problem solving skills
- An ability to work independently and in a team
- Good interpersonal skills are a must
- Fluent in spoken and written English. Additional Asian language skills is an advantage
- Competent in Microsoft Office (Excel, PowerPoint, Word, etc.)
- Able to participate full time for 3 months
**A little bit about you**:
Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of customer success individuals who specialize in FMCG/Retail e-commerce end-to-end solutions at NielsenIQ.
**Your opportunity to grow**:
At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.

Additional Information
**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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