Customer Service Admin

4 days ago

Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

❖ Customer Operations Specialist (General Public & Loyalty).
❖ Oil & Gas Industry [SHELL]
❖ 1 Year Contract
❖ Monday to Friday | 8:00AM to 5:00PM
❖ Required Language : Indonesia

**Job Purpose**:
**Duties**:
1. Customer Enquiries

Handle a range of front-line Customer enquiries within the agreed processes and ways of working, including:
- Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required
Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

2. Process and Administrative Work

Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system
Collaborate with stakeholders and follow process of logging cases
Liaise with internal interfaces within the agreed processes and ways of working

3. Digital and Touchless Support

Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters
Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input

**QUALIFICATION**:
❖ Bachelor Degree preferred (Business related major) or equivalent experience
❖ Previous experience in Customer service or operations.
❖ Fresh graduate with no experience also can apply
❖ Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook
❖ Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
❖ Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
❖ Able to demonstrate resilience and patience, especially when interacting with challenging Customers
❖ Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly
❖ Able to demonstrate a continuous improvement mind-set

❖ Compulsory skill set(s) :IndonesiaFluency, MS Office Fluency

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Language**:

- Indonesian (preferred)

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