Customer Service Advisor
7 days ago
**Customer Care & Services (Junior/ Entry level)**
**Basic + KPI Bonus**
**Great career development with international fulfillment company**
**Responsible**:
- Contacting potential or existing customers to inform about products
- Proactively follow up with the delivery status as well as any inquiries and concerns.
- Inform customers of unforeseen delays or problems or any changes.
- Listen to customers feedback and give after-sales support as and when required.
- Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.
- Documentation and reporting any issues or concerns raised by customers for continuous improvement.
**Job Requirements**:
- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Strong interpersonal and communication skills.
- A good team player and Positive attitude
- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.
- Training Provided
- Great career growth
- Fresh Graduates are welcome.
**Working Shift**: 9AM - 6PM
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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