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Operations Customer Service Executive

2 weeks ago

Sungai Buloh, Malaysia Seazone Innovative Sdn Bhd Full time

**Responsibilities**
- To work as a key person for planning and scheduling
- To handle Customer’s inquiries and ensure to comply with operation procedures
- Ensures SOP alignment to customer expectations and company's agreed standards of performance
- Provides quotations to customers and support Sales Department in quoting, liaising, and following up
- To develop operational solutions by defining, studying, estimating, and screening alternative solutions
- To identify operational problems by observing and studying system functioning and performance results; to investigate complaints and suggestions; to complete troubleshooting procedures
- To work closely with Technical Division, monitor service quality done daily and to work with logistics team for detailed inventory upkeep
- Provide introductory information to new customer including additional products or services available, answer phone calls in a professional manner, provide information about products and services as required by the callers
- Follow up customers’ requirements and ensure customers’ requests are attended to accordingly
- Ensure customer satisfaction and troubleshoot common issues with products or services
- Liaise with various divisions that are involved in customer supports, orders, processing, pre and post sales, technical, logistics, etc in problem solving
- To perform as a team player and achieve departmental level satisfactory post-sales customer care
- Any ad-hoc tasks assigned by the Management

**Remuneration package**

Qualification & experience-based RM 3,500 - RM 4,000 + performance bonus + medical outpatient claim

**Requirements**:

- Proficient in Chinese, Bahasa Melayu and English
- At least 2 years of working experience in related field is required for this position
- Strong interpersonal skill, organizational skill, self-motivated and independent
- Familiarity in geographical location of places within Klang Valley and experience with any CRM system are added advantages
- Possess positive mindset, critical thinking and problem-solving skills
- Able to multitask, pay attention to details and work under tight schedule

**Working Hour**

Mondays to Fridays, Saturdays on Call

9.30 am - 5.30 pm

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus