Operation Manager
5 days ago
Operations Manager
Key Responsibilities
Business & Operations Management
- Oversee daily business operations across customer service, order fulfillment, logistics, and marketplace management.
- Develop, implement, and refine operational workflows to improve efficiency and scalability.
- Monitor KPIs and prepare regular reports for management review.
Customer Service & Team Leadership
- Lead the CS team to ensure timely issue resolution and high customer satisfaction.
- Standardize customer service procedures and train team members.
- Handle escalations and implement feedback loops for service improvements.
Website & Platform Management
- Manage independent store operations (Shopify), including page updates, product maintenance, and promotional campaigns.
- Collaborate with design and tech teams to enhance user experience and platform stability.
- Support integration with partner marketplaces and platforms.
Order & Fulfillment Management
- Supervise order processing, inventory accuracy, and issue resolution with logistics partners.
- Coordinate with warehouse teams to ensure timely and error-free fulfillment.
- Optimize shipping and supply chain processes for cost efficiency.
Marketing & Social Media Operations
- Plan and execute overseas social media strategies (Instagram, Twitter, Discord, TikTok).
- Manage content calendars, track performance metrics, and adjust strategies for growth.
- Work with marketing team to launch global campaigns.
Cross-Cultural Communication
- Communicate effectively with global customers, partners, and internal teams in English.
- Independently produce English content, including reports, customer communications, and product descriptions.
- Bridge communication between Korean/Chinese partners and international stakeholders.
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**Qualifications**:
- Excellent written and spoken English.
- 3+ years of experience in e-commerce operations, customer service management, or related fields.
- Strong knowledge of Shopify, global logistics, and cross-border e-commerce practices.
- Familiarity with international social media platforms and content trends.
- Proven ability to lead teams and manage multi-functional projects.
- Highly detail-oriented, adaptable, and capable of thriving in a fast-paced environment.
- Overseas study or work experience in an international company is preferred.
- Proficiency in Korean or Chinese is a strong advantage.
⸻
Role Information
- Location: Remote
- Schedule: Monday-Saturday, flexible hours (partial overlap required)
- Compensation: Competitive, based on experience and qualifications
Pay: From RM10,000.00 per month
**Benefits**:
- Flexible schedule
- Professional development
Work Location: Remote
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