Customer Care Executive

1 week ago

Shah Alam, Malaysia Brenntag Full time

**CUSTOMER CARE EXECUTIVE**:
Our team in **Shah Alam** currently has an opening for a **Customer Care Executive**

**YOUR ROLE & RESPONSIBILITIES**:
**Job Overview**:
As a Customer Care support in operation team, you will play a vital role in ensuring smooth and efficient delivery processes for customers. This position involves monitoring deliveries, coordinating with transporters and warehouses, updating sales orders, and assisting in production and inventory planning. Additionally, you will support the sales team and collaborate with finance and Shared Services Center (SSC) for credit management.

**Key Responsibilities**:

- Monitor Delivery and Coordinate Logistics:

- Track and monitor deliveries to ensure timely and accurate delivery to customers.
- Liaise with transporters to coordinate delivery schedules and optimize routes.
- Communicate effectively with the warehouse to ensure proper handling and dispatch of orders.
- Sales Order Management: Update and maintain sales orders to reflect accurate delivery information and status.
- Ensure sales orders align with inventory availability and production schedules.
- Collaborate with internal teams to resolve any discrepancies or issues related to sales orders.
- Production and Inventory Planning: Assist in planning and coordinating production activities to meet customer demand and maintain optimal inventory levels.
- Monitor inventory levels and collaborate with relevant departments to manage stock and replenishment.
- Customer Service and Sales Support: Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Support the sales team by generating reports, preparing presentations, and assisting in sales-related activities.
- Credit Management and Documentation: Collaborate with finance and SSC to follow up on credit block issues and ensure timely resolution.
- Maintain accurate records and documentation related to credit, invoices, and payments.
- To perform any other related duties that management may require from time to time.
- Any other responsibilities as instructed by superior.

**YOUR PROFILE**:
**Qualifications and Skills**:

- Education: Bachelor's degree in business administration, logistics, or a related field preferred.
- Experience: Previous experience in customer sales support, logistics coordination, or a related role is advantageous.
- Communication: Strong communication and interpersonal skills to effectively liaise with internal and external stakeholders.
- Organizational Skills: Excellent organizational abilities to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Problem-Solving: Ability to identify and resolve issues related to logistics, sales orders, and inventory management.
- Team Collaboration: Proficiency in collaborating with cross-functional teams and supporting a cohesive work environment.
- Software Proficiency: Familiarity with relevant software and tools for sales order management, inventory control, and logistics coordination.

**INTERESTED?**:

  • Customer Care Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia EG Tech Professional Consulting & Services Sdn. Bhd. Full time $30,000 - $60,000 per year

    About UsEG-Tech Professional is a leading business consulting company that specializing in financial services and payment solutions. With our deep roots in information technology consulting, we are at the forefront of enabling financial organizations to thrive in new and competitive landscapes. By joining us, you'll be part of a dynamic team that enjoys full...

  • Customer Care

    2 days ago

    Shah Alam, Malaysia EG Tech Professional Consulting & Services Sdn Bhd Full time

    Be proactive in identify business opportunity and expending it into sales. Expected to run around within Klang Valley for sales related achievement. Maintaining good customer relationship and conduct periodic business review with customers at customers sites. Be able to follow-up on sales lead and turn it into sales. Minimum of 2 years solid working...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia Cxl executive Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date : 13 January 2025** **Working Location**:UOA Business Park,** Shah Alam (Nearby Subang Jaya LRT/KTM Station) **Working Days**: Monday - Sunday (2days off - rotate) **Working Hours**: 24Hours Rotational Shift **Basic Salary**: RM 2400 **JOB DESCRIPTIONS**: - To attend / answer...

  • Customer Care Officer

    1 week ago

    Shah Alam, Malaysia Brenntag Full time

    **Customer Care Officer**: Our team in **Shah Alam** currently has an opening for a **Customer Care Officer** **YOUR ROLE & RESPONSIBILITIES**: - To ensure all tasks are to meet the needs of customers and support Brenntag operations. Adhere to company procedures in order entry, efficient delivery order process and timely delivery of products to customers...

  • Customer Care Officer

    2 days ago

    Shah Alam, Malaysia Brenntag Full time

    **CUSTOMER CARE OFFICER**: Our team in **Shah Alam** currently has an opening for a **Customer Care Officer** **YOUR ROLE & RESPONSIBILITIES**: - To ensure all tasks are to meet the needs of customers and support Brenntag operations. Adhere to company procedures in order entry, efficient delivery order process and timely delivery of products to customers...

  • Customer Service Executive

    4 days ago

    Shah Alam, Malaysia ESCO MICRO (M) SDN BHD Full time

    **Responsibilities**: - Understand customer needs and requirements - Route qualified opportunities to the appropriate sales executives for further development and closure - Research accounts identify key players and generate interest - Maintain and expand your database of prospects within your assigned territory - Team with channel partners to build...

  • Customer Service Executive

    1 week ago

    Shah Alam, Selangor, Malaysia Advante Homes Full time

    Company DescriptionAdvante Homes offers an all-in-one property management experience, designed to simplify renting and enhance property income. Specializing in managing properties for both short stays and long-term leases, the company takes care of all property-related needs, ensuring seamless and profitable operations. Currently serving major cities such as...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia MSU MEDICAL CENTRE Full time 24,000 - 36,000 per year

    MSU Medical Centre is seeking a dedicated and resilient Customer Service Executive to deliver exceptional service and ensure a positive experience for every patient and visitor. The ideal candidate has strong communication skills, a warm personality, and the ability to handle challenges with professionalism and empathy.Key Responsibilities:Provide frontline...

  • customer care executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia SGS Full time 30,000 - 60,000 per year

    Company Description SGS is the world's leading inspection, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job DescriptionTo handle daily sample receiving, registration, sorting & after...

  • customer care executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia SGS Full time 20,000 - 40,000 per year

    Company DescriptionSGS is the world's leading inspection, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job Description To handle daily sample receiving, registration, sorting & after sales...