Team Lead, Sea Freight Special Accounts, Pen

6 days ago


Bayan Lepas, Malaysia DSV Full time

Job Req Number: 55605
Time Type: Full Time
- Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
- To take charge and be accountable for all daily operations of the Ocean import department.
- Management of customer complaints incl. timely reporting, execution of appropriate corrective and preventive actions.
- Ensure meet the KPI of milestone / Job Costing
- Select, train, develop, motivate and supervise subordinates, promote teamwork, evaluate performance and has disciplinary reward responsibilities.
- Ensure all customers specific SOP, all security and hazardous material requirements and procedures are communicated to the appropriate staff for full compliance.
- Create and maintain a cordial business relationship with the Customer, Procurement, Document Processing, Warehouse, Controlling and Sales staffs through regular feedback and communication.
- Ensure customer retention and satisfaction by obtaining customer feedback on performance levels and provide suggestions for service improvement.
- Ensure Import team meet their individual KPIs.
- Promote and adhere to DSV professionalism and polices at all times.
- Timely submission of reports such as KPI, Shipment counts etc
- Timely submission of periodic customer reports as required by team member.
- Assist in execution of shipments when there is shortage of manpower.
- Provide back-up to departmental staff as required.

**DSV - Global transport and logistics**

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.



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