Client Success Manager

5 days ago

Kuala Lumpur, Malaysia ThoughtFull™ World Full time

**About ThoughtFull**:
ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team

**Job Description of Client Success Manager**

**What you will do**:

- Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.
- Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.
- Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives.
- Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.

**Requirements**:

- Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, Software as a Service (SaaS) or management consulting is an added advantage) where you have demonstrated the ability to manage multiple portfolios with significant revenue impact or diverse stakeholders.
- Language**:Fluent in English and Chinese to support global stakeholders.**:

- Strong professional conduct, excellent stakeholder management skills (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.
- Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.
- Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.
- Continuously seeks ways to streamline workflows and increase efficiency while maximizing client impact.
- Comfortable working, navigating and taking ownership in a fast-paced, high-growth, and ambiguous environment.
- Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an advantage.

**Basic Salary Range: MYR 4000 - MYR 6400**
- Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation._

  • Client Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Intellect Full time

    As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will...

  • Client Success Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull Full time

    About ThoughtFull:ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer...

  • Client Success Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull™ World Full time

    About ThoughtFull:ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer...

  • Client Success Manager

    3 days ago

    Kuala Lumpur, Malaysia Rystad Energy Full time

    **About Rystad Energy** Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions. **The role** Our...

  • Client Success

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rewardz Full time 60,000 - 120,000 per year

    JoinRewardz as aClient Success & Support Specialist (Malaysia)At Rewardz, our purpose is simple: to create moments of joy in a world where everyone feels valued.Founded in Singapore in 2012, Rewardz has been at the forefront of digital transformation in the rewards and recognition space, delivering innovative solutions for employees, customers, and...

  • Client Success

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 36,000 - 54,000 per year

    Key Responsibilities:**Client Success (50%)**Manage day-to-day operations of assigned client accounts, ensuring smoothonboarding, implementation, and engagement.Coordinate campaign launches and reward catalogue updates by liaising with internalteams (Partnerships, Ops, Tech).Track and report on key performance metrics, preparing regular updates...

  • Client Success Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Vertex Mastery Full time 60,000 - 80,000 per year

    Job Description – Client Success Executive Role SummaryThe Client Success Executive is the main liaison between Vertex Mastery and our clients, ensuring that every participant's journey is supported with care, clarity, and consistency. Success in this role means clients feel guided, supported, and inspired from onboarding through program completion,...

  • Client Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia JP Caliber Full time

    Client Success Manager (Hybrid) - Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client -...

  • Client Success Specialist

    7 days ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **We're Hiring! Client Success Specialist** Our client is a rapidly expanding **digital solutions company** supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you’re passionate about building meaningful...

  • Client Success Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 48,000 - 60,000 per year

    We're Hiring Client Success SpecialistOur client is a rapidly expanding digital solutions company supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you're passionate about building meaningful customer...