Assistant Manager

Assistant Manager - Sales Support

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as **Assistant Manager - Sales Support (Voluntary Scheme).**

**The Role**:

- To ensure on time processing of new & renewal schemes, alteration (major & minor) processing and meeting department's Quality Objective
- To issue trial bill and ensure accuracy of premium billed in relation to clients' requests.
- Ensure prompt issuance and despatch of Renewal Billings & Endorsements
- To Achieve Renewal Persistency of 85% of S186 schemes
- To support the sales team to achieve TWP of RM30mil
- To provide friendly and effective phone enquiries from all touch points and channels
- To ensure prompt despatch of insurance billings and medical cards on time
- To clear S186 suspense according to SOP on monthly basis
- To ensure Complaints - handle and response within the standard operating procedures TAT
- To provide assistance and guidance to subordinates.
- To ensure up to date filing of records including billings, correspondence letters, claim documents, policy contracts and Endorsements.
- Actively involved in GID project enhancement
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlights any potential concerns /risks and proactively shares best risk management practices

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as **Assistant Manager - Sales Support (Voluntary Scheme).**

**The Role**:

- To ensure on time processing of new & renewal schemes, alteration (major & minor) processing and meeting department's Quality Objective
- To issue trial bill and ensure accuracy of premium billed in relation to clients' requests.
- Ensure prompt issuance and despatch of Renewal Billings & Endorsements
- To Achieve Renewal Persistency of 85% of S186 schemes
- To support the sales team to achieve TWP of RM30mil
- To provide friendly and effective phone enquiries from all touch points and channels
- To ensure prompt despatch of insurance billings and medical cards on time
- To clear S186 suspense according to SOP on monthly basis
- To ensure Complaints - handle and response within the standard operating procedures TAT
- To provide assistance and guidance to subordinates.
- To ensure up to date filing of records including billings, correspondence letters, claim documents, policy contracts and Endorsements.
- Actively involved in GID project enhancement
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlights any potential concerns /risks and proactively shares best risk management practices

Job ID 24000075