Customer Success Specialist
2 days ago
**Job Summary**:
Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers.
**Accountabilities**:
- Deliver end-to-end customer support, from contract and account set-up, to order and payment.
- Accountable for Bid and Tender, Contract Management, Pricing, Data Integrity Management, enforcing company’s policy and contracts.
- Responsible for Order Management, Dispute Management, Credit Management, ensuring invoices are correct and paid on time.
- Manage existing customer portfolio of business, customer relationship virtually
- Analyse P&L reports and identify areas of underperformance.
**Requirements**:
- Bachelors Degree in Business related majors.
- Fresh graduates are encouraged to apply.
- Attention to details when dealing with Data Management.
**Job Types**: Full-time, Permanent
Pay: Up to RM3,500.00 per month
Schedule:
- Fixed shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 1 year (preferred)
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