Customer Success Specialist Mobility

23 hours ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Job Details**:

- Location: Cyberjaya
- Contract Duration: 6 months
- Working Hours: Monday to Friday, 9AM - 6PM
- Salary: RM 2,800

**Responsibilities**:
**Customer Enquiries**
- Handle a range of front-line customer enquiries within the agreed processes and ways of working.
- Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required.
- Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure customer outcomes.

**Loyalty Management**
- Manage the Retail Loyalty Customer Experience.
- Handle transaction queries, self-serve queries and general loyalty related enquiries.
- Process Customer loyalty registration and personal data management, channel preference modification.
- Perform compliance checks on fraud and manual data quality control.
- Support the redeeming and transferring of Customer Loyalty points.
- Manage the lost/stolen/forgotten cards process.
- Resolve Loyalty complaints.

**Process and Administrative Work**
- Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other.
- Support Data Integrity Management, by embedding right first time accountability and ownership of Customer data quality inputted at system.
- Collaborate with third party logistics companies.
- Liaise with internal interfaces within the agreed processes and ways of working.

**Digital and Touchless Support**
- Support social media platforms responding to customers’ queries taken through these channels with an appropriate tone and within the limited characters.
- Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input.

**Skills & Requirements**:

- Graduate with Bachelor’s degree or equivalent qualification in any discipline.
- At least 1 year of working experience in customer servicing, sales, and marketing.
- Experience working with corporate and enterprise accounts with sales cycles is an advantage.
- Experience in managing customer retention.
- Excellent communication and presentation abilities in English and Mandarin.
- Excellent written and verbal communication skills.
- Proficiency in MS Word, MS Excel, and PowerPoint.

**Job Type**: Contract
Contract length: 6 months

Pay: Up to RM2,800.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Success Specialist

    5 days ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Customer Success Specialist (Admin) Work Hour : Monday to Friday I 9.00am to 6.00pm Location : Cyberjaya, Selangor Contract Duration : 6 MonthsSalary : RM 2800Overview :Handling inbound and outbound customer support inquiries via voice and non voice channels for the EV support team (MY & SG markets), provide solution to the customer when leveraging our EV...

  • Customer Success Specialist

    3 days ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...

  • Customer Success Specialist

    3 days ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a...

  • Customer Success Specialist

    23 hours ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

  • Flutter mobile developer

    2 weeks ago

    Cyberjaya, Selangor, Malaysia POCKET DATA (M) SDN BHD Full time $55,000 - $90,000 per year

    Company DescriptionPocket Data (M) is an innovative systems integrator and service provider specializing in Information Technology Solutions. The company is dedicated to helping businesses of all sizes maximize their IT investments through customized and effective solutions. With extensive experience, strategic partnerships, and expertise in various key...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

  • Customer Success Specialist

    7 days ago

    Cyberjaya, Malaysia Shell Full time

    We are looking for skilled professional to join our team on a **1-year contract**. **What’s the role?** **Overview**: This role may focus on some or all the accountabilities below, depending on operational requirements. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to...

  • Customer Success Officer

    7 days ago

    Cyberjaya, Malaysia Ultrack Technology Sdn Bhd (TrackerHero) Full time

    **Position: Customer Success Officer (CMS)** **Location: Cyberjaya** **Qualification: SPM/ Diploma/ Degree** **REQUIREMENTS**: - Have experience in customer service field at least ½ years. - Willing to work shifts working hour (preferably male) - Excellent in communication skills. - Strong logical thinking and problem-solving skills - Fast learner &...

  • Travel Customer Service Specialist

    7 days ago

    Cyberjaya, Malaysia AsiaPacTalents Full time

    *Hiring Chinese People* Job Position: Travel Customer Service Specialist Location: Cyberjaya Hours: 24 rotational shifts (5 working days) **Requirements**: ~SPM with 6 months working experience can apply ~Welcome fresh graduate Diploma/Degree ~Fluent in Mandarin and English (Spoken & Written) Salary and Benefits: ~Monthly Basic:...