Current jobs related to Customer Success Specialist - Cyberjaya - Shell

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...

  • Customer Success Specialist

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Success Specialist

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Success Specialist

    1 day ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Askheadhunter Full time

    Customer Success Specialist (Bahasa Indonesia speaking)Where you fitExpect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore – whether that means building up new...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a...

  • Customer Success Specialist

    2 days ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Askheadhunter Full time

    Company OverviewWe are a dynamic organization that drives business development for Shell globally, enabling the work of 93,000 employees in over 70 countries. Our team is focused on delivering excellent corporate performance, driving innovation, and making a positive impact on the environment.About the RoleWe are seeking an experienced Order Fulfillment...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: Contract Management**: - Work with Account Managers/ Territory Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Shell standards & guidelines. - Execute contract legal and fiscal requirements, working with local legal focal - Follow-up...

  • Customer Success Specialist

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

  • Customer Success Specialist

    1 week ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 1 Year** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation Skills** **Salary...

  • Customer Success Specialist

    2 hours ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

  • Customer Success Specialist

    4 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different...

  • Customer Success Specialist

    2 days ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

  • Customer Support Specialist

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Tesla, Inc. Full time

    Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and...

  • Customer Success Specialist

    4 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for...

  • Customer Success Specialist

    7 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Details**: - Location: Cyberjaya - Contract Duration: 12 months - Working Hour: Monday to Friday, 9.00 am to 6.00 pm **OR** 8.00 am to 5.00pm - Offered Salary: RM 3,168 **Order Management**: - Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required. - Manage delivery of orders - take ownership of...

  • Digital Marketing Specialist

    4 weeks ago

    Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time

    **Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor. - Talent development program. - Monthly target incentive! - Passionate team players! Hasbul Brothers is a Training & Consulting Company based in Cyberjaya, Selangor since 2011. This year, we want to guide over 5,000...

  • Digital Marketing Specialist

    1 day ago

    Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time

    **Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor. - Talent development program. - Monthly target incentive! - Passionate team players! Hasbul Brothers is a Training & Consulting Company based in Cyberjaya, Selangor since 2011. This year, we want to guide over 5,000...

  • Customer Service Representative

    2 days ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...

Customer Success Specialist

2 weeks ago

Cyberjaya, Malaysia Shell Full time

**NOTE: This role requires a fluent/native Bahasa Indonesia speaker**

**Where you fit**

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different direction.

**What’s the role?**

As a Customer Success Specialist for Deal to Cash (DTC), you will play a critical role in ensuring the success and satisfaction of our customers throughout the deal-to-cash process. You will be responsible for managing relationships with customers, facilitating the implementation of solutions, and driving adoption of our products and services. This role requires a combination of strong interpersonal skills, technical expertise, and a focus on delivering value to our customers.

Key responsibilities:

- Customer Relationship Management: Serve as the primary point of contact for assigned customers, building strong relationships and understanding their unique business needs, challenges, and goals.
- Solution Adoption: Drive adoption of our products and services by educating customers on best practices, functionality, and capabilities. Proactively identify opportunities to optimize usage and
- maximize value for customers.
- Customer Advocacy: Advocate for customers internally, representing their interests, feedback, and requirements to relevant stakeholders. Serve as a voice of the customer and provide input to product development and enhancement initiatives.
- Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with cross-functional teams to troubleshoot issues, resolve problems, and ensure customer satisfaction.
- Documentation and Reporting: Maintain accurate records of customer interactions, activities, and outcomes using CRM software. Generate reports and dashboards to track customer success metrics and outcomes.

**What we need from you?**
- Bachelor degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations
- ** Fluency in Bahasa Indonesia is a mandatory requirement for the role**:

- Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
- Able to act as a Shell Brand Ambassador in a ‘voice of Shell’ role with Live Chat
- Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
- Able to demonstrate resilience and patience, especially when interacting with challenging Customers
- Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly
- Able to demonstrate a continuous improvement mind-set

**Company Description**

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

**An Innovative Place to Work**

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

**An Inclusive & Progressive Place to Work**

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment - one where you can express your ideas, extend your s