Customer Success Officer

7 days ago


Cyberjaya, Malaysia Ultrack Technology Sdn Bhd (TrackerHero) Full time

**Position: Customer Success Officer (CMS)**

**Location: Cyberjaya**

**Qualification: SPM/ Diploma/ Degree**

**REQUIREMENTS**:

- Have experience in customer service field at least ½ years.
- Willing to work shifts working hour (preferably male)
- Excellent in communication skills.
- Strong logical thinking and problem-solving skills
- Fast learner & able to work under pressure
- Able to work with mínimal supervision
- Ability to maintain high standard of business ethics, professionalism and confidentiality of information

**SKILLS**:

- IT literate
- Time management
- Communication
- Problem solving skills
- Customer service & support
- Negotiating skills

**BENEFITS**:

- Free lunch every Monday and Friday for morning shift
- Monitor provided at office
- Free office food/snacks

**JOB SCOPE**
- Communicate with customers over the phone in order to schedule, remind and follow up with the guards on clocking activity.
- Response to emergency panic and alarm-button within 5 minutes or less by following the standard operating procedure by the management of Ultrack Technology Sdn Bhd.
- Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, and explaining the best solution and ensuring resolution within the time limits.
- Adhere to communication procedures, guidelines, and policies by the management of Ultrack.
- Contributes to team effort by accomplishing related results as needed.

Pay: RM1,850.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion

Work Location: In person

Expected Start Date: 09/01/2025



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