Guest Service Assistant

2 days ago

Johor Bahru, Malaysia Trove Johor Bahru Full time

To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently. -Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures -Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity. -To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc. -Safeguard the cash float assigned and to be fully accountable for it. -Aware of various types of billing and to ensure that all necessary documents are attached to registration card. -To be familiar to the measure and the steps to be taken when the system fails and all back up procedures. -Familiar with the steps of checking out along with cash transactions, currency exchange and credit notes. -To be familiar as to how take reservations, be it walk in guest or a future date. -Ensure that all guests' requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Refer to supervisor/ Duty Manager if unable to assist. -Report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered. -Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator. -Responsible for keeping up to date with information on activities and programs and other general information -Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel. -Ensure that Duty Manager and Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other department. -Assist guests with any inquiries regarding local entertainment, restaurants or transportation -Maintain efficient and effective flow of information with guests and all internal departments -Handle additional duties as needed by guests or management.
TROVE Johor Bahru is opened its doors to guests in Johor's booming capital on 18 December 2018, making it the fourth hotel to be launched under the Care Luxury Hotels & Resorts (CLHR) Management Group. TROVE Johor Bahru's 283 themed rooms are spread across 27 floors - Local Love pays homage to the local heritage of arts and crafts in pop art style; Straits Affair invites you to discover Johor Bahru's early significance as a trading post; Into the Woods lets you escape into Johor's natural heritage; Fun with Geometry showcases traditional designs and motifs with a modern twist and Precious Moments lets you experience local luxury in an array of well-appointed rooms. Each sanctuary commands a magnificent view of the Johor Bahru city skyline and captures the splendor and charm of Johor's storied past, an excellent starting point to explore the city. The quality of local and international cuisines offered at the dining outlets within the hotel is enhanced with the skilled knowledge of the dedicated kitchen team. The culinary offers at TROVE Johor Bahru caters to all discerning taste buds, from fine international fusion food at Lada & Clove and casual drinks by the pool at Le Bar. Innovative menus and buffet promotions have been initiated to provide guests with diverse culinary concepts and unique dining experiences.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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