People Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

As Lalamove Malaysia continues to expand - the team is now seeking an out-going, energetic and detail-oriented individual to join our People Operations team. If you want to be in a role that makes an impact on the business, this is the role for you You will be responsible for providing all-rounded support to the Malaysia team to ensure the smooth running of people related topics with a mindset to provide high-quality HR and admin services. This role requires someone highly energetic with excellent people, administrative, organizational and IT skills.

**What you'll do**:
- **Employee Data and Documentation Management**
- Maintain accurate and up-to-date employee information in HRIS and physical files.
- Ensure proper filing of employee documents and compliance with audit requirements.
- Prepare and issue standard HR letters (confirmation, probation, promotion, resignation, etc.).
- Manage employment contracts.
- **Onboarding and Offboarding**
- Coordinate onboarding processes including documentation and orientation for new hires.
- Register new hires' accounts (Hibob & Infotech) and create UAA for new hires.
- Support offboarding activities such as assets handover, access management, clearance and exit interviews.
- Manage Lalacoupon tracker (registration & termination).
- **Payroll Administration**
- Assist with payroll administration and collaborate with finance to ensure accuracy and compliance.
- **HR Operations Support**
- Track employee attendance, leave document verification if required.
- Assist in claim and benefit administration, liaising with vendors when necessary.
- Support on employee queries on HR policies, leave, claims, and other routine matters.
- **Office and Vendor Management**
- Manage office utilities and rental billings, including payment tracking and approval coordination.
- Oversee vendor contracts for office maintenance, including timely renewals and service monitoring.
- Coordinate pantry operations for Klang Valley and other Tier 2 locations, ensuring adequate stock and timely replenishment.
- Handle general office management tasks across Klang Valley and Tier 2 sites, ensuring smooth daily operations.
- Manage procurement of pantry supplies, stationery, and office essentials on a weekly/monthly basis.
- Coordinate regular purchases, Happy Friday meals, travel arrangements (flights and accommodations), name cards, and sports-related items (if applicable).
- Maintain and update Lalamove Malaysia Electricity Consumption Data for Finance Department (FD) reporting.
- **Facility and Access Management**
- Manage access cards (normal & parking access).
- Manage locker assignments.
- Manage company mail boxes.
- **Ad-hoc Administrative Support**
- Organize and coordinate company events such as annual dinners and country/regional meetings.
- Provide comprehensive office administration support, including but not limited to: managing the procurement of office equipment and supplies.

**What we seek**:
- Proficient in HRIS, MS Office Suite, and Google Workspace.
- Familiarity with Malaysian labor laws and regulations.
- Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
- Strong attention to detail, organizational skills