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Customer Support Agent
2 weeks ago
**Job responsibilities**:
- Handle pre-sales enquiries and support marketing/retention campaigns (English & Cantonese).
- Handle regular B2C account coordination such as creation, servicing, upgrade or dispute.
- Assist with translation of Customer Support messages from English to Cantonese.
- Assist in adding FAQs in Cantonese on the Support Page and Chatbot.
- Recording customers’ feedback & common questions asked.
- Other ad-hoc support tasks when required.
**Requirements**:
- Degree/Diploma from an accredited tertiary institution in Customer Service/Business.
- At least 1-2 years of experience in customer support/service role.
- Work 6-8 hours a day (5.5 days a week).
- Proficient in English & Cantonese (Spoken and Written).
- High customer and service orientation.
- Detail-oriented.
- Ability to multi-task and keep up in a fast-paced working environment.
- Experience with ticketing platform & live chat will be a plus.
- Flexible to work on weekends according to the team’s schedule.
**About KooBits**
KooBits is an EdTech startup with a mission to democratize quality education to all children worldwide through technology and innovation.
KooBits platform delivers comprehensive education content and world-class teaching pedagogies through highly personalized learning experiences at a global scale. We integrate motivational dynamics, social and peer learning, and parent-teacher-child interaction to make learning more engaging and effective.
KooBits empowers children to become confident, self-directed, and happy learners. Over 250,000 monthly active students learn, practice and play on our flagship product, KooBits Math. We strive to scale our expertise using technology and create a global community of learners.
KooBits is a pre-Series B startup backed by leading venture capital investors in the region. As a dynamic group of technologists and educators, we firmly believe that a paradigm shift in education is happening right now. We are a team of people with passion, grit, and integrity. We value diverse perspectives and people who challenge assumptions.
Today, we’re racing towards becoming one of the world’s most popular education platforms for children. We’re eager to find talented people who can push our mission closer to reality. Will that be you?
**Salary**: RM3,170.00 - RM4,100.00 per month
Schedule:
- Rotational shift
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Cantonese (required)
