Front Office Executive

The primary job responsibility of a front office assistant is to answer incoming calls, transfer calls to executives and greet and welcome people visiting the office. - Any person working as a front office assistant is also responsible for maintaining customer/client records and filing information into the customer system. - He/she is also responsible for...

Job Responsibilities:Oversee daily front office operationsEnsure smooth check-in, check-out, and reservation processesManage guest inquiries, feedback, and complaintsSupervise and support front desk staffCoordinate with housekeeping, maintenance, and other departmentsHandle billing, payments, and reportsMaintain service standards and SOP complianceAssist in...

**JOB SUMMARY**: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. **DUTIES AND RESPONSIBILITIES**: - Trains, cross-trains,...

**Job Summary** The Front Office team is the first point of contact for hotel guests. They are responsible for providing a warm welcome, efficient check-in/check-out, handling reservations, responding to guest inquiries, and ensuring an excellent guest experience throughout their stay. **Key Responsibilities** **Guest Services** - Greet guests warmly upon...

FRONT OFFICE MANAGER (Mandarin Speaker) 1. To lead and head the Front Office division. 2. To strive to achieve budgets targets and exceed them. 3. To investigate guest’s complaints and handle them promptly and efficiently. 4. Ensure up-keeping cleanliness of the Reception Area, Lobby and the Entrance area including the back-office and always attractive and...

**Requirements: - ** - 5 year's experience in the Front Office/Reservations/Sales of a Hotel - Good understanding of Yield Management principles and forecasting skills - Excellent business communication skill in written & spoken English **Job Description: - ** - Manage day-to-day staffing needs, plan and assign work and establish performance and...

Front desk officers are responsible for taking care of guests and customers. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents and firm logistics. Pay: RM1,500.00 - RM1,800.00 per month Schedule: - Rotational shift Supplemental Pay: -...

**Key Responsibilities**: - Assist with guest check-in and check-out procedures - Welcome and greet guests in a warm, friendly, and professional manner - Provide accurate information about the hotel, rooms, services, and local attractions - Handle guest requests, inquiries, and complaints efficiently and professionally - Answer phone calls and handle...

Duty Officer works under the supervision of the HOD’ Front Office to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. Duty Officer often meets or liaises with other executives or managers of the various departments to satisfy guests/customers'...

Job Responsibilities:Supervise daily front office operationsLead and train front desk staffHandle guest check-in, check-out, and reservationsManage guest feedback, complaints, and special requestsEnsure excellent customer service and smooth workflowCoordinate with housekeeping and other departmentsPrepare reports, duty rosters, and cash/shift...