Business Support Specialist

1 week ago

Shah Alam, Malaysia Razer Merchant Services (PH) Inc. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
The Business Support Specialist for Merchant Submission and Onboarding will play a crucial role in ensuring a seamless and efficient onboarding process for new merchants. This position involves coordinating with various departments, managing documentation, and providing exceptional support to Business Development Managers in both Singapore’s & Philippines’s to perform submission and onboarding for merchants throughout their onboarding journey.
**Key Responsibilities**:

- ** Merchant Onboarding**:
Facilitate the end-to-end onboarding process for new merchants, ensuring all required documentation is collected, verified, and processed in a timely manner.
- ** Documentation Management**:
Maintain accurate records of merchant submissions, agreements, and other relevant documents. Ensure compliance with company policies and regulatory requirements.
- ** Communication**:Serve as the primary point of contact for merchants during the onboarding process. Provide clear and timely communication to address any questions or concerns.
- ** Collaboration**:Work closely with internal teams such as Sales, Compliance, and IT to ensure a smooth onboarding experience for merchants.
- ** Training and Support**: This role provides training to Merchant Referral Partners(MRP) & direct merchants on how to use the company’s systems and tools to perform self assisted onboarding. To support & assist with troubleshooting any issues that arise during the submission and onboarding process by the MRPs.
- ** Process Improvement**:
Identify opportunities to streamline and improve the submission & onboarding process.
Recommends Implement best practices to enhance efficiency and merchant satisfaction.
- ** Reporting**: Generate and analyze reports on submission & onboarding metrics and performance. Provide bi-weekly insights and recommendations to management on resolution, challenges or good practises for regional implementations.

**Pre-Requisites**:

- Education: Bachelor’s degree in Business Administration, Finance, or a related field.
- Experience: Minimum of 2-3 years of experience in a business support or customer service role, preferably in the financial services or e-commerce industry.
- Skills:

- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a regional team.
- Attention to detail and a high level of accuracy.
- Problem-solving skills and the ability to handle multiple tasks simultaneously.

**Preferred Skills**:

- Knowledge of regulatory requirements in the financial services industry.
- Familiarity with financial payment processor jargons.

**Are you game?

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