Technical Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

Job Description (JD)

Key Skills / Knowledge and Behaviors (if applicable)

**Application Services**
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential system change including design of End-of-day process.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- To proactively manage system risks by defining improvements or mitigations
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Provide input to the implementation, backup and roll-back plans
- Act as a **technical resource** for internal and external projects
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers

**Documentation**
- Ensure incidents and problems are up-to-date
- Ensure all technical and non-technical documentation is up-to-date
- Contribute to management reports

**Team Development**
- Share / spread knowledge with team members as well as internal teams
- Pro-active in maintaining and increasing the teams technical knowledge
- Coach and develop team members

**Functional Skills & Experiences**
- Knowledge and experience in Trade Finance system with good business functional experience would be an added advantage
- Knowledge of SWIFT MT/MX messages format will be added advantage
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experienced in Problem and Incident Management
- Good interpersonal and communication skills

**Technical Skills & Experiences**
- Experience with supporting multi-tier infrastructures
- Manage technical team and architect custom solutions
- Possess strong technical knowledge in
- Familiar with Sun Solaris Unix platform will be added advantage
- Familiar with Oracle WebLogic
- Familiar with RedHat ActiveMQ and Apache ActiveMQ
- Familiar with UNIX/Linux shell scripting (BASH)
- Familiar with Oracle DB (SQL & FTI/FCC data dictionary)
- Familiar with HTML and XML will be added advantage
- Familiar with Java, Eclipse IDE and VisualSVN will be added advantage

**FTI & FCC Technical Knowledge**
- 5-7 years of experience in expertise handling FTI & FCC Technical Production Support
- Finastra Certified Technical Associate (FTI, FCC) will be added advantage
- Localization & Customizations using SDK and non-SDK
- Functional overview and workflow understanding
- Web service development
- Experience in Integration development & interfaces for core banking, limits, treasury, AML/watchlist, H2H etc will be added advantage
- Experience in Branding & Advice template modification will be added advantage
- Experience in Building custom reports with FTI SDK will be added advantage
- Undertaking - Inward & Outward
- Letter of Credit
- Import & Export
- Collections - Inward & Outward
- Bill Financing
- Supply Chain Finance

**Salary**: RM7,000.00 - RM16,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

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