Assistant Manager Operation

-Job description

**Why join us?**

As part of the Global Markets Operations strategic model, HSBC have created a global centre for Operations in Kuala Lumpur, Malaysia and Manila, Philippines. The centre supports multiple products and legal entities, supporting business critical functions whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients. The primary purpose of this role is to manage and support for DCC Mena Clearing & Settlements - GSC Operations in with Kuala Lumpur, Malaysia circa plus 33+ FTE. This has a range of diverse teams in charge of Clearing and Settlements. Given the diverse mix of products, the regulatory environment, the time zone and the balance sheets, this is a assistant manager role part of the Clearing & Settlements (C&S) for MENA market within MSS Operations.

Over and above the daily Operations responsibilities, the following are key attributes and responsibilities form this role:
**What you’ll do**:

- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the settlement / FX processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily settlement processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To smoother the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets.
- Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition).
- Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs.
- To co-ordinate and assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
Requirements

**What you will need to succeed in the role**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
- Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
- Strong understanding of the MSS Ops and trade lifecycle processes and Direct Clearing Custody.
- Ability to work in a virtual team environment and support multiple functions and stakeholders globally.
- Strong awareness and appreciation to operations risk and control and exception management.
- Strong communication skills with the ability to manage local and international relationships across an organization.
- Attention to detail and a “hands on” approach to management of work with local managers, driving.
- process change and improve efficiency and control.
- The job holder would be expected to do a MENA shift with working on Sunday to Thursday as part of MENA working days.

**What additional skills will be good to have?**
- Knowledge in securities for global custody and direct custody.
- Advance or expert knowledge & skill set in Excel.
- Strong working relationships with peers in Operations roles across other regions
- Strong awareness and appreciation to operations risk and control and exception management.
- Organizational skills and ability to pick up work right away.